“Once he was informed that it was a service dog he did personally apologize.”Īccording to Tim Hortons’ policies, posted online, every staff member who deals with the public gets training in accessibility issues and it specifically says service dogs are welcome “This was an unfortunate incident in which a Team Member addressed another guest’s complaint before realizing the dog in question was a service animal,” said Michelle Robichaud, director of public affairs for Tim Hortons. Global News reached out to Tim Hortons for comment and in an emailed response they called the incident “unfortunate” and said the staff member was unaware it was a guide dog. The Nolans don’t want other people encountering the same barrier so they contacted Tim Hortons’ head office, but did not receive a response.
They said after about ten minutes the Tim Hortons employee came back and told them he was sorry and they could stay, but the damage was already done. READ MORE: Saskatoon man settles with cab company over seeing-eye dog We had our doughnuts and our coffee,” said Eamonn. “It was sort of like our Tim Hortons sit in. Thank you This is most probably not a font 2. The couple decided to remain in the restaurant, despite stares from other customers. Browse by alphabetical listing, by style, by author or by popularity. I said it’s a guide dog, I’m blind and he told us we could leave it outside,” said Victoria. “I explained it was a service dog and he still didn’t seem to get it. TORONTO – Victoria Nolan and her husband Eamonn were at a Tim Horton’s in Toronto on Friday, when they say a staff member informed them Victoria’s service dog had to be left outside. WATCH ABOVE: A former Paralympian says a Tim Hortons employee ordered her to remove her guide dog from one of their restaurants. Send this page to someone via email email.